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Fake TV Licensing Emails

Alert message sent 29/04/2019 15:06:00

Information sent on behalf of Surrey Police

Dear Citizen,

Have you recently received an email from TV Licensing? How can you tell if it’s genuine or from scammers who are phishing?

Action Fraud (the UK’s national reporting centre for fraud and cybercrime) have received over 900 reports of money lost to TV Licensing scams in the past year, with a total loss of more than £830,000.

You might think you are tech savvy and could spot these dodgy emails a mile off, but they look genuine and link to a convincing-looking website, where you will be asked to enter personal and financial details.

Fraudsters then use these details to pose as someone from your bank to say that your account has been compromised by a phishing scam. They will then ask you to transfer money to a new ‘safe account’, which in reality means straight into their pockets!

Our advice is:
• Be cautious of emails that seem suspicious. These might contain spelling or grammatical errors or may not include your name.
• Do not click on the links or attachments in suspicious emails.
• Never respond to messages that ask for your personal or financial details.
• Don’t assume a phone call or email is authentic just because someone knows your basic details.

And remember, your bank will NEVER call and ask for your PIN, banking password, or ask you to transfer money out of your account.

If you think you’ve fallen victim to a scam, let your bank know straight away and call Action Fraud on 0300 123 2040 or at You should also check your bank statements regularly for any unusual activity.

Kind regards,
Surrey Police
Message sent by
Kaitlin Macdonald (Police, Coordinator, Surrey Police)

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