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Council Tax fraud message update

Alert message sent 08/03/2019 16:41:00

Information sent on behalf of Scottish Borders Council

You will have received an SB Alert Council Tax fraud message issued earlier today (Friday 8 March).
There was an error in it – Council staff do sometimes phone public to follow up Council Tax arrears.
The correct information is below. The original SB Alert message is also copied below, with the incorrect section removed.

Council Tax information

Council officers or their agents may contact residents by telephone to discuss unpaid Council Tax and may accept payment over the telephone. However, this will have been preceded by written confirmation of the unpaid Council Tax.

They will also have full details of the account and will never insist on payment being made by telephone. Residents should be extremely wary of unsolicited phone calls and if in any doubt should not give out personal details and contact the Council via the Customer Services Team telephone number 0300 100 1800.
SB Alert message
We have received a report of a Peebles resident receiving bogus calls yesterday from a man claiming to be from Scottish Borders Council saying that she was due a Council Tax refund.  The man asked for bank card details and the resident subsequently discovered money had been taken from her account.
Please be very wary of unsolicited phone calls and NEVER give personal details including bank or credit card details.
Terminate the call and contact the organisation using the number you would normally contact them on NOT the number given by the caller.

What else can I do that will help protect me from Bogus Phone Callers?
  • Consider making your phone number ex-directory.
  • Register with the Telephone Preference Service
  • Consider installing call-screening / blocking device
  • Don’t give out any personal information unless you are the one who made the call and you are certain of the identity of the person you are speaking to.
  • Don’t give out your credit card or bank card details to strangers on the telephone.
  • NEVER tell somebody your bank PIN number, even if they claim to be the bank or police. If the caller is genuine they will never ask for this information.
  • Don’t give out information which may infer that you live alone, are older or vulnerable.
  • Never send money to anyone who claims to have a prize for you.
  • If it sounds too good to be true, it probably is.
 For more information on Identity Theft, Fraud and Scams please visit the Police Scotland Website
Message sent by
Kirsty Christie (Scottish Borders Council, Comms Team, HQ)

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