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Alert message sent 22/02/2019 09:55:00

Information sent on behalf of West Mids Police

There has been a bogus caller incident on Thursday 21 February where 2 white males have attended the victim’s front door, the offenders have stated they were from the water board and asked to come inside to check the water pipes. Both males have been taken into the kitchen and victim has been asked to turn on the taps and stay by the tap. Offenders have made a search of all rooms on ground floor and have removed cash from bedroom drawer. Offenders have then left the address.

Please be vigilant 

Bogus 'officials' may be smartly dressed and claim to be from the council, gas board, health authority or other organisation.
Bogus 'workmen' may say that they need to come in to check something or make urgent repairs. They may even claim to be police officers.
Genuine callers will normally make an appointment first and will carry identification with their photograph on.
What to do if someone calls at your door:
  • Check to see who it is by using the spy hole if you have one, or look through a front window
  • Always put the chain on before you open the door. (If you don't have a chain it's a good idea to get one)
  • Only put on your door chain as you answer the door - don't keep it on all the time as this could delay your exit in case of fire
  • Look at their clothing. Some official callers will have a uniform bearing their organisation's name or symbol
  • If you don't know the caller, ask to see their identity card. Check it carefully, and keep the chain on while you do this. Genuine callers won't mind if you close the door while you do this
  • Some public utility services (e.g. water, electricity, gas) operate a password system. Contact your local branch to find out more
  • If you're still not sure, ask the caller to come back later. You can then check their story by phoning the organisation or company they claim to represent. Look up the number in your own telephone directory. Don't rely on the telephone number on their card - it may be the number of a criminal’s partner
  • Bogus callers sometimes work in pairs. Beware of one distracting you while the other steals your property. The best practice is not to let them in
  • Ensure your back door is locked if you are answering the door to someone you don't know.
  • Watch out for anyone who says they're in a hurry. Don't let them pressure you. If in doubt, call a neighbour or friend
  • If you have any suspicions at all, don't let them in
  • If you're still not happy, phone the police - dial 999 - and tell them what's happened.  And tell your neighbours
Message sent by
Peter Sturgeon (Police, Engagement Officer, Coventry)

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