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Telephone Cold Cal -l WARNING

Alert message sent 18/01/2019 12:03:00

Information sent on behalf of Northamptonshire Neighbourhood Watch

There are companies out there at present who are cold calling customers who have had loft insulation carried out on the Government Green Deal up to nine years ago. These customers are usually the most vulnerable in our society, often being elderly and/or housebound.
They call and tell you that the work needs surveying to make sure it was carried out correctly (after all those years?!!!). They tell you it will take half an hour and if a problem is found they will quote you to get the work put right.
It doesn’t take a genius to guess that, in their opinion, work will need to be carried out! They will not be happy to leave until a contract is signed and sealed. The vulnerable customer will feel pressurised to do this. This is a despicable means of trading.
The customer’s details will probably have been purchased by the cold calling company from one of the traders who originally put in the insulation. Most of these will have gone into liquidation after the scheme was stopped, due to bad practice by the traders.
If you have had this work carried out, or know of any others who have had, please be aware of this problem and pass on the message. Trading Standards state that if you need any work doing of any description then you contact a reputable company yourself and totally ignore any cold calls offering any kind of service.
We are aware of members in Kettering and Wellingborough who have received these calls.

Trading Standards have an Approved Trader Scheme which vets traders and enrols them on their Buy With Confidence scheme. These traders can display the Buy With Confidence logo. To find more information about local businesses who are members you can visit: , call 0300 126 1000 or email:
If you have any queries about this or would like to pass on any information please contact Jane Calcott, NHW Liaison Officer based in Kettering on 101 ext.343472 or email:
Message sent by
Ian Fearnley (NHWN, Administrator, Northants NHW)

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