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Warning over Inappropriate 999 Calls

Alert message sent 21/12/2018 14:37:00

Information sent on behalf of Cleveland Police

Warning over Inappropriate 999 Calls

A drunken man who called police to say that his friend was too drunk to walk is among a number of inappropriate calls made to the police this year.
Traditionally the lead up to Christmas is a busy period for all of the emergency services, and officers are reminding people to use the 999 and 101 system appropriately and not to make hoax calls, otherwise they could face prosecution.
Call takers from Cleveland Police have taken calls on 999 from;
  • Someone who didn’t like their eyebrows after an appointment and expected the police to deal with the beautician and demand a refund.
  • A business owner who didn’t like the reviews left about his business on their Facebook page
  • A football fan asking what the football score was.
The non-emergency system has been used by people reporting that;
  • The gas meter has been removed because they didn’t pay the bill
  • A parcel has not been delivered properly through a door
Superintendent Emily Harrison said: “The 999 system saves lives, it’s so important that lines are used for genuine emergencies. If people use the system inappropriately, or are hoax callers, it could mean the difference between life and death for other people trying to get an emergency response.
“Our resources are stretched and we would ask people to think about whether it is even the police that they should be calling. Often, even on our non-emergency line, we take calls that should be dealt with by other services. People should check the Cleveland Police website or Ask the Police website in the first instance for non-emergency issues.”
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Adrienne Maddison (Police, Corporate, Communications Unit)

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