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Scam Alert

Alert message sent 25/02/2018 16:39:00

Information sent on behalf of Neighbourhood Watch

This message was sent out by a PCSO in the West Oxfordshire Area, but I thought it would be relevant for the whole of Thames Valley.

Please be aware of callers to your mobile or landline claiming to be from BT. A local West Oxon resident had reported yesterday to police that males with Indian accents have attempted to take £10,000 from their bank account. Fortunately their bank has intercepted this transaction and no money was taken. Worryingly the scammers knew our callers personal details and even gave them reference numbers and told them their BT bill would go down.

This is the advice from BT:
Security warning - Fraud activities or scams.
Scams where fraudsters are claiming to be from BT.

 We are aware that some customers are being contacted by individuals fraudulently claiming to be from BT or acting on behalf of BT. This type of fraud is an industry - wide problem that we are actively working to tackle. For the latest developments please check:>
Please be very careful as criminals have been trying to trick customers into giving out their bank details.
  • They might try to convince you that you owe money on your bill and threaten to disconnect your phone line immediately if you do not pay then over the phone. BT will never disconnect a phone line during the call.
  •  They might say that you have a fault or virus on your computer and then try to scare you by suggesting that your computer will stop working if you do not take action. They then try to persuade or coerce you into installing software, or ask you to perform commands on your computer with the intention of gaining remote access to your device.

These fraudsters "spoof" the number they are calling from so if you dial 1471 you might see a fictitious number that masks the real destination. They may also offer you a cal back n umber to confirm legitimacy of their call and will then answer  as if you are calling BT.

Please remember that you can always check your account online to see if there are any problems. Just go to>

If you are unsure about the caller here is what you can do:
  • Be suspicious of unsolicited calls relating to a security or system problem, even if the caller claims to represent a respected company.
  • If we are getting in touch about your bill, it is usually be from either 0800328 9393 or 0800 028 5085.
  • Ask security questions about your account before continuing the call. If the caller cannot answer, they are not legitimate.
  •  Never give out personal information, such as  credit cards or bank details, to an unsolicited caller.
  • Do not type anything into the computer, install software, visit any websites or follow any other instructions unless you are confident that the call is genuine.
  • Do not agree to sign up for anything and under no circumstances let the caller take control of your computer system. This allows then to gain access to your personal files and harvest information.
If you use a public or shared computer, be security conscious. Remember, each time you exit your account you should sign out completely by clicking the SIGN OUT link.
This means anyone using the computer after you will not be able to access your account.
If you suspect you have been a victim of a phone scam or are concerned about the security of your accounts, please see our Scams advice to see who to contact.
 We constantly monitor the network to safeguard our customers. If we detect suspicious account activity, which makes us believe that your account may be compromised or at risk, we will act to secure the account immediately. We will prompt you to change your password when you next log in. We never charge for support of this kind.
We also have preventative measures available such as our BT nuisance call blocker phones that block up to 100% nuisance calls and advice on how we can help you deal with unwanted calls.

Val McPherson BEM
 Chair Thames ValleyNHW Association and NHW Representative
Message sent by
Val McPherson BEM (NHWN, Chair:Thames Valley Neighbourhood Watch Association, Thames Valley )

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