Fraudsters try to trick people out of their money by telephoning them pretending to be from a well-known company or service.
They often seem very genuine and trustworthy. Before they contact you they already know your name, your date of birth, your address and a whole host of personal information they can reel off as a way to show their sincerity.
They use well-rehearsed stories, designed to gain trust, for example pretending to be from a phone or computer service provider and claiming that there is a problem with your system that they need to fix.
• Be aware. Always verify the legitimacy of a caller by contacting the company they are claiming to be from using the contact number published on utility bills or official correspondence
• Don’t be afraid to just hang up
• NEVER give personal information, such as your date of birth or bank details to anyone. This includes typing your PIN into the handset
• If you are asked to make payment over the phone for something always confirm the caller’s identity first
NEVER allow an unexpected caller to talk you through processes on your computer, like downloading new software or accessing your online bank account.
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