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Partnership Working to Reduce Bogus Caller Crime

Alert message sent 29/06/2017 15:16:00

Information sent on behalf of West Mids Police

Dear Citizen

Please note the following new initiative.

“Walsall police are joining forces with South Staffs Water to raise awareness of distraction burglaries across the Black Country. This type of crime often sees the perpetrator gain access to a property having made the occupant falsely believe that they are working in the area, sometimes for a water company. Victims are often older people and the impact of the crime is therefore increased.


The new initiative means police will be notified when South Staffs Water are undertaking work in a particular area, resulting in the awareness of residents being raised through social media and WMNow. South Staffs Water will also provide a customer services representative to support residents who have questions and share crime prevention advice provided by the police.


Sergeant Leigh Hale, from the Walsall Police Partnerships Team said, “This is a great opportunity to work with South Staffs Water as we aim to reduce the incidents of distraction burglary. Not only do victims lose financially, they also lose the sense of security that a crime focussed on their home results in. The opportunity to work with South Staffs Water is greatly welcomed.”


Amanda Bruce from South Staffs Water commented: “We want all of our customers to feel as safe as possible in their own homes and welcome the opportunity to work with West Midlands police and their Neighbourhood Teams.


“When we are in an area for a lengthy period of time we will write to customers to let them know, including if we will have a customer service vehicle in the neighbourhood prior with staff available to answer any questions to the works.


“All of our staff carry ID badges with a unique number that customers can use to check with us. We also have a password scheme in place which our teams will quote if they do need to visit a customer’s home. We would encourage anyone concerned to register a password with us which can be done online or over the phone.”

To register for the password scheme visit the South Staffs Water website or phone 0800 389 10 11.

Message sent by
Kevin Pitt (Police, Engagement and Consultation Officer, Walsall)

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