Take 5 minutes to look over the 5 Key Enablers of fraud.
Never assume any phone call, email, text,email or letter is genuine. Fraudsters lie and may already know your name and details from a data breach. Always think, how can I check ( verify) without engaging.
If this is on the telephone then say hang up on all cold calls from ANY business, don’t get involved in any discussion or disclose any personal details. Just say ‘ sorry, I don’t do business on the phone and hang up’.
If it was the police or bank calling ( and fraudsters pretend to be these people) then you may want to call back to verify. Take 5 minutes first, make a brew- as on your home telephone, fraudsters can keep the home phone line open for up to 10 seconds and can even spoof a dial tone. Making a cup of tea then calling back on a number you trust e.g. number off the back of bank card or 101 for the police and enquire if you have been called. Most case you wont have been called and you have stopped a fraud.
Did you know that you can't trust caller ID as fraudsters can spoof it to look like the real bank number , in fact any number they choose.
Stay vigilant and stay safe.