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Police issue advice to protect against computer fraudsters

Alert message sent 10/08/2016 17:22:00

Information sent on behalf of Neighbourhood Watch

Police issue advice to protect against computer fraudsters
Police are encouraging computer users to be vigilant against service fraud after £9.5m was lost by UK victims over the last year (May 2015 to April 2016).
Derbyshire Constabulary has teamed up with the City of London Police, Action Fraud, and Get Safe Online to release an infographic to raise awareness of computer service fraud.
The scam involves fraudsters’ cold calling members of the public posing to be from legitimate companies, such as an internet service provider or Microsoft.
They will then try to convince the victim that there is a problem with their computer or device, often telling them that there is a virus on their machine, or a problem with their internet connection, and that they can fix the problem for free.
What the fraudster really wants is for the victim to unwittingly grant them remote access to their computer or device, or to direct them to a website where they can then take control and download viruses. The fraudsters are the only ones that have the capability to remove the virus and are likely to charge a premium rate to do so.
Crime prevention advice includes:
  • Legitimate companies such as Microsoft and Google will never cold call you asking for remote access to your computer or for your financial details;
  • Always be wary of unsolicited calls, if you’re unsure of the caller’s identity, hang up;
  • Even if the caller is able to provide you with details such as your full name, never give out any personal or financial information during a cold call.
  • Never grant the caller remote access to your computer, go to a website, or install software as a result of the call;
  • Ensure that your computer has up-to-date anti-virus software and firewall installed;
  • Ensure your browser is set to the highest level of security to prevent malware issues and computer crimes.
  • Many frauds start with a phishing email and many look genuine. Remember that banks and financial institutions would never send you an email asking you to click on a link and confirm your bank details. Contact your bank directly if you are unsure.
To report a fraud or to pick up specialist advice call Action Fraud on 0300 123 2040 or visit their website:
For more advice around protecting yourself from fraudsters, visit the Stamp Out Fraud in Derbyshire webpage:
Message sent by
Gill Riley (NHWN, Communication Administrator, Derbyshire)

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